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From: John Annarino
Where: Columbus, Ohio
Subject: A Big Thanks to Ship Or Shore
To: Cheri.rutledge@marriott.com
Date: Monday, March 30, 2009.
Dear Ms. Rutledge, I had the pleasure of staying at the Tampa Airport Marriott Hotel last week for the NAPEO Conference and feel the need to tell you of an experience, from a non-Marriott vendor, that helped make our trip enjoyable. My wife and son joined me for the trip and we were dismayed at the lack of transportation provided from the Marriott to various destinations outside of the airport. Your concierge gave me a list of possible shuttles to call but to no avail. They either did not want to bother with such a small group or did not answer the phone. Finally, she gave me the name and number of a shuttle owner who used to work for the Marriott. I must say that Ship Or Shore, owned by Bob Gulino did a fabulous job with my wife and young son. I was hesitant at first to utilize a shuttle serve that was not a preferred vendor of the Marriott but my concerns were quickly alleviated. Not only did Ship Or Shore provide exemplary customer service but they treated us as family. Marriott would be well served to add Ship Or Shore to the preferred provider list. When we return next year, to the Marriott, there will be only one shuttle service we utilize: Ship Or Shore!!

From: Ann Mulvale
Where: Columbus, Ohio
Subject: A very satisfied customer
To: bobbygu73@hotmail.com
Date: Friday, December 18, 2009.
My thanks to Bob Gulino for excellent service from the cruise dock to Tampa International airport on November 29th. I realized that I had left a bag at the terminal as Bob pulled into the departure area at Tampa, although he had another booked pick up, he took the time to provide his cell phone number while committing to call the cruise line to follow up. When I called his cell a short while later he had already arranged for the next shuttle drive to bring my bag to me. Clearly service over and above. When I am next in the Tampa area I will have not hesitation to call Bob at Ship Or Shore. Since returning I have alerted two travel agents to my experience recommending Bob to their clients. Many thanks Bob Ann Mulvale.

From: Catherine Todd
Date: Wed, Jan 4, 2012 2:46 pm
Subject: Shuttle Question
To: bobbygu73@hotmail.com
Hello Bob,
I used your shuttle service through Royal Caribbean a few years ago and received such excellent service I thought I'd check to see if by chance you provide shuttle service from Ft. Lauderdale Airport to downtown Miami or if you are still only Tampa-based?
I'm looking for a shuttle service for a pick-up at FLL next month to go to the Miami Hilton Downtown and thought of you :)
Thanks and Regards,